STANDARD SHIPPING: we ship mostly with Dhl/German post, always with tracking number. Once the parcel reaches your country it will get handled by your local national post and all tracking infos will be redirected to their website.
Shipping time might vary from 2 to 7 business days for Eu countries, 8 to 30 business days for the rest of the World. We can not always guarantee a fast delivery due to courier delays and service disruptions out of our control.
If you are in a rush and wish to receive your jewelry very fast we recommend you to select Express shipping.
EXPRESS SHIPPING with FEDEX: recommended for non Eu countries. 3 business days to the US. 5 business days to Australia
You have the right to return your item within 14 days without giving any reason.
The Right of Withdrawal is not applicable if the product was made exclusively for you according to your wishes (custom work).
The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you (other than the carrier), receives the item.
To exercise the right of withdrawal, you must inform us at email@example.com with your ([full name/company], [geographical address – no PO box], [telephone number], [fax number – if you have one], [e-mail address.]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
Please indicate the invoice order number, product and name code for faster processing.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period
If you cancel this contract, we shall refund you the amount for the jewelry purchased. No shipping costs will be refunded unless shipping was originally included in our offer as free shipping without delay and at the latest within fourteen days from the date on which we receive the returned goods.
We reserve the right to refuse to refund payments until we have received the goods or until you have furnished proof that you have returned the goods, whichever is earlier.
The costs for the return of the product in the case of a withdrawal from the contract will not be reimbursed by us.
For this refund we shall use the same means of payment that you used in the original transaction, unless expressly otherwise agreed with you; under no circumstances shall any charges be debited to you for this refund.
You shall send back or hand over the goods to us without delay( at the latest within fourteen days of the date on which you notify us about the cancellation of this contract ) at this address:
Alessia Flavia Vitale, Lupsteiner weg 16, 14165, Berlin.
The dispatch of the goods before the expiry of the 14-day period is sufficient to observe the period.
You shall only be liable for any diminished value of the goods resulting from handling them other than what is necessary to ascertain the nature, properties and functioning of the goods, insofar as the deterioration is due to handling the thing in a manner which goes beyond the testing of the characteristics and functioning of the goods.