How long does it take to process my order?

Standard order processing time takes between 2 to 5 business days unless differently specified. 

Some pieces might be "ready to ship" within the next business day or take longer (about 5 days) in the case of most complex custom designs.

Products marked as "Pre-Order" will have a longer waiting time, specified in product description.

Once your order has been processed, your item(s) will be shipped within 24 hours.
Orders are not shipped or delivered on weekends or holidays.

Shipping rates are determined by weight and destination at point of purchase.
All orders (domestic and international) are shipped via Deutsche Post, DHL, FEDEX or UPS by standard shipping or express shipping (depending on your choice during checkout)

How do I track my parcel online?

Upon shipment, you will receive a confirmation e-mail with your tracking number. For domestic and international orders, you can track your package at the courier´s website.
Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package

Service Delays:

FINERBLACK is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or strikes. In cases such as these, please directly contact your courier with any inquiries about the status of your package

Where do you ship?

FINERBLACK ships to all EU Countries, US, AUSTRALIA, ASIA  and much more.

Will I have to pay customs charges at point of entry?

As we ship from Berlin, Germany, if you are located outside the European Union, you might have to pay import customs charges & taxes to your Country´s customs upon delivery, depending to your Country´s regulations and laws. Each Country has a different threshold based on order value. If you want to find out the approximate amount please refer to your Country´s Customs official website. 

IMPORTANT: Since Brexit, customs charges will be applied to the UK as well. 

 

Failed Deliveries & Returned Packages

In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, FINERBLACK is not responsible for payment of return shipping costs levied by the courier. FINERBLACK is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.