• RETURNS & EXCHANGES

• You have the right to return your item within 14 days without giving any reason. You will have to bear the direct cost of returning the product(s)

 

• The Right of Withdrawal is not applicable if the product was made exclusively for you according to your wishes (custom work).

 

• The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you (other than the carrier), receives the item.

To exercise the right of withdrawal, you must inform us at info@finerblack.com with your full name and order number.

Informing us prior to shipping back the items is mandatory. We reserve the right of rejecting the return or to apply a restocking fee in case you haven´t informed us in advance. We reserve the right of rejecting the return or to apply a restocking fee, if the return falls outside the withdrawal period deadline. 

If you are located outside the Eu, after informing us, please wait for our instructions to fill the custom clearance declarations so to speed up the return process.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period. 

You shall send back or hand over the goods to us without delay (at the latest within 3 days of the date on which you notify us about the cancellation of this contract) at this address:

          Alessia Vitale, Lupsteiner weg 16, 14165, Berlin.

The dispatch of the goods before the expiry of the 3 day period is sufficient to observe the period.

If you cancel this contract, we shall refund (or exchange with another item(s) depending to your choice) you the amount for the jewelry purchased. No shipping costs will be refunded, and at the latest within fourteen days from the date on which we receive the returned goods. 

We reserve the right to refuse to refund payments until we have received the goods.

The costs for the return of the product in the case of a withdrawal from the contract will not be reimbursed by us.

You can ship with courier of your choice with tracking number to check status of your shipment in case of loss or delays.

We reserve the right to deny refund in case you have shipped without tracking number and the parcel gets lost

For the refund we shall use the same means of payment that you used in the original transaction, unless expressly otherwise agreed with you; under no circumstances shall any charges be debited to you for this refund.

You have a legal obligation to take reasonable care of the product(s) while it is in your possession.The goods must be returned unworn, in their original packaging and with labels, in the same condition as it was when it was sold to you. In case of missing or deteriorated packaging and labels a restocking fee will apply.

You shall only be liable for any diminished value of the goods resulting from handling them other than what is necessary to ascertain the nature, properties and functioning of the goods, insofar as the deterioration is due to handling the thing in a manner which goes beyond the testing of the characteristics and functioning of the goods.

 

• RETURN OF DEFECTIVE GOODS

If any of your purchases feels to be defective due to a manufacturing fault, please do get in contact with us at info@finerblack.com, within 14 days  from the day on which you, or a third party indicated by you (other than the carrier), receives the item. Please do provide as much information as possible concerning the product and the order.

We will not accept as defective items showing signs of deterioration due to handling the product in a manner which goes beyond the testing of its characteristics.

Products returned by you because of a defect will be refunded in full, return costs will be covered by us either by sending you a shipping label for return or refunding you costs incurred by you in returning the item to us.