⚠️ Important: The following Return Policy applies to all orders except for U.S. customers. If you are ordering from the United States, please scroll down to the section “U.S. Customers – Specific Conditions.”

RETURNS & EXCHANGES

You have the right to return your item within 14 days without giving any reason.
You will have to bear the direct cost of returning the product(s).

The Right of Withdrawal does not apply if the product was made exclusively for you according to your wishes (custom work).

The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), receives the item.

To exercise the right of withdrawal, you must inform us at info@finerblack.com with your full name and order number.

Informing us prior to shipping back the items is mandatory. We reserve the right to reject the return or apply a restocking fee if you have not informed us in advance, or if the return falls outside the withdrawal period.

If you are located outside the EU, after informing us, please wait for our instructions to correctly fill in the customs clearance declarations. This will help speed up the return process.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall send back or hand over the goods to us without delay (at the latest within 3 days of the date on which you notify us about the cancellation of this contract) at this address:

Alessia Vitale, Lupsteiner Weg 16, 14165 Berlin, Germany

The dispatch of the goods before the expiry of the 3-day period is sufficient to observe the deadline.

If you cancel this contract, we shall refund (or exchange with another item, depending on your choice) the amount for the jewelry purchased. No shipping costs will be refunded. Refunds will be processed within 14 days from the date on which we receive the returned goods.

We reserve the right to refuse a refund until we have received the goods.

The costs for the return of the product in the case of a withdrawal from the contract will not be reimbursed by us.

You may ship back with the courier of your choice. A tracking number is mandatory to monitor the shipment in case of loss or delays. We reserve the right to deny the refund if you return an item without tracking and the parcel gets lost.

Refunds will be issued using the same means of payment you used in the original transaction, unless otherwise agreed. No charges will be applied for this refund.

The goods must be returned unworn, in their original packaging and with labels intact, in the same condition as when sold to you. In case of missing or deteriorated packaging or labels, a restocking fee will apply.
If items are returned outside the 14-day window or not intact, we reserve the right to apply an additional restocking fee or deny the refund.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to ascertain their nature, properties, and functioning.

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RETURN OF DEFECTIVE GOODS

If any of your purchases appears defective due to a manufacturing fault, please contact us at info@finerblack.com within 14 days from delivery. Provide as much information as possible concerning the product and the order.

We will not accept as defective items showing signs of deterioration caused by handling beyond the basic testing of the product.

Products returned by you because of a defect will be refunded in full. Return costs will be covered by us either by sending you a return label or by refunding the costs you incurred for returning the item.

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U.S. CUSTOMERS – SPECIFIC CONDITIONS

Return to our U.S. Warehouse (New Jersey)

• Orders from our U.S. Stock may be returned within 14 days of delivery.

• Items must be unworn, in original condition, and with all packaging intact.

• Customers must contact us before returning to receive the correct return address.

• Returns from U.S. orders can only be shipped back to our U.S. Warehouse (not to Berlin).

• A full refund will be issued for the product(s).

• Shipping costs are non-refundable. This includes free standard shipping (covered by us) and any extra fees paid for Express Shipping.

• Return shipping costs are not covered by us.

• If items are not returned in intact condition or if the return request falls outside the 14-day window, we reserve the right to apply a restocking fee or deny the refund.

Return to our Berlin Studio (International Shipping)

• Orders fulfilled from Europe may also be returned within 14 days of delivery.

• Items must be unworn, in original condition, and with all packaging intact.

• Customers must contact us before returning to receive the correct return address.

• Returns from European orders can only be shipped back to our Berlin Studio (they cannot be returned to the U.S. Warehouse).

• 15% of the order value will be deducted from your refund to cover import duties and taxes prepaid by us (Delivery Duty Paid).

• Shipping costs are also non-refundable, and return shipping costs are not covered by us.

• If items are not returned in intact condition or if the return request falls outside the 14-day window, we reserve the right to apply an additional restocking fee or deny the refund.